RENAULT TRUCKS’ BESPOKE r2c ONLINE PLATFORM SET TO DRIVE CUSTOMER SATISFACTION
Renault Trucks has announced the launch of its new electronic workshop and fleet management system – Optiplanner. This web-based system has been specially designed in conjunction with r2c Online, the market-leading award-winning software specialists, to deliver the ultimate in customer satisfaction, optimum compliance and vehicle performance as well as maximising communication through real-time interaction.
Optiplanner – powered by the r2c Online platform - will be used to service thousands of its vehicles across the UK and will ultimately see all dealers connected to the platform to allow fleet operators easy access to digital documentation.
The adapted platform marries together time-based event management to meet with Operator Licence standards and vehicle mileage-based events scheduling to comply with Renault Trucks’ manufacturer recommendations, creating a service routine or ‘smart schedule’” that offers the ultimate in compliance and vehicle reliability.
Derek Leech, Renault Trucks Aftermarket Sales Director comments on the new system:
“This is a game-changing platform that lets the dealer plan work more efficiently to ensure maximum uptime for the customer and allows the operator to pre-plan work and allocate resources accordingly. It will also allow visibility to our dealer network for national Renault Trucks UK Central contracts too..”