Privacy Policy

Norfolk Truck & Van Ltd is committed to protecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. It applies to information we collect about:

  • visitors to our websites; and
  • Complainants and other individuals in relation to an inquiry.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent to the contact information provided at the end of this policy.

Please be aware that, in all circumstance, we will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent at the point of booking.

This policy (together with our terms and Conditions and any other documents referred to on it) sets out how we use and protect information that you give to us when you use the Site and also when giving us your data and information for emails. For the purpose of the Data Protection Act 1998 (the Act), the data controller is One Traveller Limited, Unit 5, Green Way, Swaffham, Norfolk, PE37 7FD

What we may collect on
1 We may collect and process the following information about you:

When someone visits  we use Squarespace Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

1.1 Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. This information may include your email address and your address and postcode, your username and password, your Facebook name, Pinterest name and Twitter handle, your blog and/or forum name and details.

1.2 if you contact us, we may keep a record of that correspondence.

1.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

1.4 details of transactions you carry out through our site and of the fulfilment of your orders.

1.5 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

1.6 Credit & debit cards details. We do not store credit card details nor do we share customer details with any 3rd parties.

1.7 Norfolk Truck & Van do not sell online currently, but when we do, we use Squarespace to facilitate all credit and debit payments to enable customers pay for goods and services.

1.8 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

1.9 We may record your phone calls for training and security purposes and these can be stored for up to 30 days on a secure server. 

1.10 We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. We will pass your data onto third parties where it is necessary to fulfil your booking. Access to it will be restricted according to the ‘need to know’ principle and we request that all our suppliers comply with the new guidelines set out by the General Data Protection Regulation. This is essential activity and no booking can proceed without acceptance of data transfer. In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation or individual concerned and with other relevant bodies. However, there are circumstances where we can pass on personal data without consent for example, to prevent and detect crime.

2 How we use your information you have given us.

2.1 we may use your information if you have registered with the Site and its blogs, forums, and if you request access to our Facebook, Pinterest, and Twitter accounts. If you have registered your email address we will use this to send you our email newsletters which contain information about Norfolk Truck and Van and its services.

2.2 If you enter your details in a competition or a promotion we may ask for details of your address or phone number or email so that we can contact you and send you details of the competition or promotion or if we need to notify any winners.

3 We also use information held about you in the following ways:

1.1 To ensure that content from our site is presented in the most effective manner for you and for your computer.

1.2 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

1.3 To carry out our obligations arising from any contracts entered into between you and us.

1.4 To allow you to participate in interactive features of our service, when you choose to do so

1.5 To notify you about changes to our service.

1.6 If you are an existing enquirer or customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous enquiry or sale to you.

4 Where we store your personal data

1.1 The data that we collect from you may be transferred to, and stored at, a destination inside the European Economic Area (EEA). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

1.2 One Traveller Ltd takes the responsibility of looking after your data seriously. We take every reasonable precaution to protect information you provide to us. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. In the very unlikely event that it is compromised we will inform you as soon as is reasonably possible.

5 Cookies and analytics

1.1 The Site, in common with most websites, has cookies which enable a much easier experience for our users and also allow us to improve our site.

1.2 We also use Squarespace analytics on our Site which measure how many users and customers we have on the website and which pages they visit. We use this information to understand how our Site is performing.

1.3 If you would like to learn more about cookies how they work and how you can control which cookies are placed on your device(s) you can visit . Please note that while we have done our best to ensure the accuracy of this 3rd party website, websites change constantly and we are not responsible for the content of this site.

6 Security

1.1 We are dedicated to maintain the security of all its data and to prevent unauthorized access through the implementation of appropriate technical measures, as far as is reasonably possible. Such security measures also include access restrictions, i.e. that data may be accessed only by a limited number of persons within

1.2 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

1.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

1.4 Norfolk Truck and Van's services are not directed to individuals under 13. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact us.

1.5 This privacy notice does not cover the links within this site linking to other websites. If you submit Personal Information to any of those sites, your information is governed by their privacy policies.

7 Access to information

1.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

1.2 Changes to our privacy policy Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

1.3 Norfolk Truck and Van Ltd tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to Norfolk Truck and Van Ltd for any personal information we may hold, you need to put the request in writing and address it to us at the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct, update, amend, or remove it.

8 Contact

1.1 We welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Norfolk Truck and Van Ltd’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

1.2 Where inquiries are submitted to us we will only use the information supplied to us to deal with the enquiry. Similarly, if we receive a complaint we will only use the personal information we collect to process the complaint. Any personal information contained in complaint files will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

1.3 Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

1.4 Questions, comments and requests regarding this privacy policy are welcomed.


Norfolk Truck and Van Ltd Competition Terms and Conditions

The promoter is: Norfolk Truck and Van Ltd whose registered office is at School Lane, Sprowston, NR7 8TL.

The competition is open to residents of the United Kingdom aged 18 years or over except employees of Norfolk Truck and Van Ltd and their close relatives and anyone otherwise connected with the organisation.
The prize winner will be selected at random by a member of the Norfolk Truck and Van Ltd Team.
There is no entry fee and no purchase necessary to enter this competition.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
Route to entry for the competition and details of how to enter will be posted on one or more Norfolk Truck and Van Ltd accounts via Twitter, Facebook, Instagram and/or the Norfolk Truck and Van Ltd website.

Only one entry will be accepted per person. 
Closing date for entry will be clearly stated on the competition page and/or social media posts. After this date then no further entries to the competition will be permitted.
No responsibility can be accepted for entries not received for whatever reason.
The rules of the competition and how to enter are as follows:

1. Norfolk Truck and Van Ltd reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the Norfolk Truck and Van Ltd.

2. The prize will be clearly stated on the Norfolk Truck and Van Ltd competition page. The prize is as stated and no cash or other alternatives will be offered. The prizes are non-transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

3. Winners will be chosen within 72 hours of closing deadline, at random, from all entries received and verified by Norfolk Truck and Van Ltd.

4. The winner will be notified by direct email. If the winner cannot be contacted or does not claim the prize within 72 hours of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

5. Norfolk Truck and Van Ltd will notify the winner when the prize can be sent.


6. Norfolk Truck and Van Ltd’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered in to.

7. By entering a Norfolk Truck and Van Ltd competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

8. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

9. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any otherentrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

10. The winner’s name will be available on both social media and 28 days after closing date by emailing.

11. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Instagram or any other Social Network. You are providing your information to Norfolk Truck and Van Ltd and not to any other party.

12. Participants have a right to withdraw from both competitions and marketing lists at any time without prejudice and without providing a reason.

13. Any data collected will be stored in accordance with UK law.

14. Norfolk Truck and Van Ltd cannot be held responsible for any actions or activity of any third parties.

15. Entry into the competition will be deemed as acceptance of these terms and conditions.

These terms where last updated 20th April 2018.